Privacy Policy

1. Company Identity

This website is operated by Bholes Shankar Enterprises Private Limited, a company incorporated under the laws of India, trading as BSEP Technologies. Our registered office is at N-185, Capital Green DLF, Moti Nagar, New Delhi – 110015, India.

2. Information We Collect

We collect information that you voluntarily provide and information collected automatically when you interact with our website:

2.1 Information You Provide

• Full name, company name, job title
• Email address, phone number, country of residence
• Project details, budget range, timelines, and service requirements
• Payment and billing details (processed via PCI-DSS-compliant third-party payment processors — we do not store raw card data)
• Communications, feedback, and support requests

2.2 Information Collected Automatically

• IP address, browser type, operating system, device identifiers
• Pages visited, time spent, referring URLs, click paths
• Cookies, session tokens, and similar tracking technologies
• Geographic region (country / city level)

2.3 Information from Third Parties

We may receive information from advertising networks (including but not limited to Coinzilla and similar platforms), analytics providers, payment processors, and social media platforms when you interact with our services through those channels.

3. Legal Basis for Processing (GDPR / UK GDPR)

For visitors and clients in the European Economic Area (EEA), the United Kingdom, or other jurisdictions with equivalent data protection laws, we process personal data on the following legal bases:

• Contract: Processing necessary to perform a service agreement with you.
• Legitimate Interests: Fraud prevention, security, internal analytics, and direct marketing where you are an existing client.
• Consent: Marketing emails, non-essential cookies, or profiling where required by law.
• Legal Obligation: Compliance with applicable tax, financial, anti-money-laundering, and other regulatory requirements.

4. How We Use Your Information

• Respond to inquiries and deliver agreed services
• Process payments and manage billing
• Verify identity and prevent fraud, chargebacks, and unauthorized transactions
• Send project updates, invoices, and contractual communications
• Serve relevant advertising through our advertising network partners
• Analyse and improve our website, services, and marketing performance
• Comply with applicable law, court orders, and regulatory requirements
• Enforce our Terms of Service and Refund & Cancellation Policy
• Defend against fraudulent payment disputes, chargebacks, and legal claims

5. Cookies and Tracking Technologies

We use strictly necessary cookies (required for the website to function), functional cookies (preferences and session management), analytics cookies (e.g. Google Analytics), and advertising / targeting cookies placed by third-party networks including Coinzilla and similar advertising platforms.

You may manage cookie preferences through your browser settings. Blocking certain cookies may affect website functionality. By continuing to use our website you acknowledge the use of cookies as described herein.

6. Advertising Networks

We receive website traffic through third-party advertising platforms including, without limitation, Coinzilla and similar ad networks. These platforms may independently collect information about your interactions with their advertisements and our website pursuant to their own privacy policies. We are not responsible for the data practices of third-party advertising networks. We encourage you to review the privacy policies of any advertising platform through which you arrive at our website.

7. Data Sharing

We do not sell personal information. We may share information with:

• Service Providers: Hosting, email delivery, analytics, CRM, and payment processing vendors under confidentiality obligations.
• Advertising Partners: Aggregated or anonymised analytics data shared with advertising network partners for performance reporting.
• Payment Processors & Financial Institutions: To process transactions, prevent fraud, and defend against disputed payments or chargebacks.
• Legal & Regulatory Authorities: Where required by applicable law, court order, subpoena, or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, subject to equivalent privacy protections.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including India, the United States, and other locations where our service providers operate. When transferring data from the EEA or UK, we rely on adequacy decisions, Standard Contractual Clauses (SCCs), or other appropriate safeguards as required under GDPR / UK GDPR.

9. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations (including tax and financial record-keeping requirements), to resolve disputes, and to enforce our agreements. Transaction and payment records are retained for a minimum of seven (7) years in accordance with applicable financial regulations. Chargeback and dispute evidence is retained for a minimum of five (5) years or longer as required by payment scheme rules.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• UK / EEA (GDPR / UK GDPR): Right of access, rectification, erasure (“right to be forgotten”), restriction, portability, and objection. You also have the right to lodge a complaint with your local supervisory authority (e.g. the ICO in the UK).
• California (CCPA / CPRA): Right to know, delete, correct, and opt-out of the sale or sharing of personal information. We do not sell personal information. To submit a request, email us at info@bholeshankarenterprisesprivatelimited.com.
• Canada (PIPEDA / Law 25): Right of access and correction of personal information held about you.
• Other Jurisdictions: We will endeavour to honour rights recognised under the applicable privacy laws of your jurisdiction.

To exercise any of these rights, contact us at info@bholeshankarenterprisesprivatelimited.com. We will respond within thirty (30) days or as otherwise required by applicable law.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

12. Security

We implement industry-standard technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, and destruction. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page reflects the most recent revision. Continued use of our website or services after any update constitutes acceptance of the revised policy.

14. Contact

For privacy-related questions, requests, or complaints, contact us at:

Bholes Shankar Enterprises Private Limited (BSEP Technologies)
N-185, Capital Green DLF, Moti Nagar, New Delhi – 110015, India
Email: info@bholeshankarenterprisesprivatelimited.com
Phone: 1833 708 4596